Menu

Technical support

We have assembled an experienced team of technical support scientists, engineers, and bioinformaticians to assist you with all of your support needs.

Tertiary hero overlay
Sprite decoration

For answers to general product support questions anytime, you can visit our Support FAQs page. Select filters on the right of that page, or use search to find support topics.  If you still require further assistance you can:

Contact our support team:

Monday–Friday
7:00 am–5:00 pm (PST)

Email
[email protected]

Phone
1.877.920.PACB (7222), option 1

Current PacBio customers
Submit a new support case or review case history via our customer portal.

Talk with an expert

If you have a question, need to check the status of an order, or are interested in purchasing an instrument, we're here to help.