For answers to general product support questions anytime, you can visit our Support FAQs page. Select filters on the right of that page, or use search to find support topics. If you still require further assistance you can:
Contact our support team:
Monday–Friday
7:00 am–5:00 pm (PST)
Email
[email protected]
Phone
1.877.920.PACB (7222), option 1
Current PacBio customers
Submit a new support case or review case history via our customer portal.